Privacy Policy

Welcome to TownSpot, your go-to platform for discovering local events and activities! We're committed to creating a positive experience for our community while protecting your privacy.

Our goal is simple: help you connect with your local community while respecting your privacy rights. This policy explains what we collect, why we collect it, how long we keep it, and the choices you have under UK GDPR, EU GDPR, and other privacy laws that may apply.

Manage cookie settings

Information Collection Notice

When you subscribe, we collect your email address, selected town(s) or neighbourhood(s), language, country, and technical information needed to deliver newsletters, maintain preferences, prevent abuse, and measure whether the service is working.

We use this information to send the local updates you ask for, manage your subscription, improve TownSpot, protect the platform, and comply with legal obligations. You can unsubscribe from emails at any time or contact us to exercise your privacy rights.

1. Legal Basis for Processing Personal Data

Under UK GDPR and EU GDPR, we process personal data only where we have a legal basis: your consent for newsletters and optional marketing; contract or pre-contract steps for accounts and requested services; legitimate interests for security, analytics, service improvement, and community operations; and legal obligations where the law requires us to keep or disclose information.

2. Information We Collect

2.1 Personal Information: When you use TownSpot, we may collect your name, email address, selected town(s), neighbourhood preferences, home town, account details, and other contact details you choose to provide.

2.2 Sensitive Personal Information: In the event we need to collect more sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation, we will only do so with your explicit consent.

2.3 Event Submissions: If you submit an event, venue, report, or correction, we may collect event details, venue details, dates, times, location information, source links, images, organisation details, and the contact details you provide so we can operate and moderate the service.

2.4 Cookies and Similar Technologies: TownSpot uses cookies, local storage, device identifiers, and similar technologies to keep the service working, remember preferences, understand usage, prevent abuse, and improve our products. You can control cookie preferences through our cookie settings and browser settings.

2.5 Subscription and Usage Data: We collect subscription status, selected town subscriptions, email delivery events, app and website usage events, device type, approximate location derived from the town or page you use, and basic diagnostic logs.

3. How We Use Your Information

3.1 Service Provision: We use the information collected to provide and improve our services, including event listings, personalized recommendations, and customer support.

3.2 Communication: We use your email address to send newsletters, magic links, service messages, and relevant TownSpot updates. You can opt out of non-essential emails at any time.

3.3 Anonymized Data and Statistics: We may aggregate and anonymize data to generate statistics, insights, and demographic trends. This anonymized data may be shared with local governments and potential sponsors to improve local events and experiences.

4. Data Sharing and Protection

4.1 Third-Party Service Providers: We use trusted service providers for hosting, database infrastructure, authentication, email delivery, analytics, crash reporting, maps, geocoding, customer support, and similar operations. They may process data only for our instructions and must protect it appropriately.

4.2 Data Anonymization: To protect your privacy, any data shared with third parties for statistical analysis or other purposes will be anonymized, ensuring it cannot be linked back to individual users.

4.3 Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

5.1 Data Retention Period: We keep personal information only for as long as needed for the purposes in this policy. Subscription records are kept while you are subscribed and for a limited period afterwards for suppression, audit, security, and legal reasons.

5.2 User Account Information: If you create a TownSpot account, we will retain your account information until you choose to delete your account or exercise your right to data erasure.

6. International Data Transfers

6.1 International Services: Please note that some of our online services may have servers located in other countries, which may involve international data transfers. We will ensure that appropriate legal mechanisms, such as Standard Contractual Clauses, are in place to protect your data during such transfers.

7. Your Data Rights

7.1 Access and Correction: You have the right to access and correct your personal information held by TownSpot. You can do this by logging into your account or contacting us.

7.2 Data Portability: You have the right to receive a copy of your personal information in a machine-readable format for data portability purposes. If you wish to exercise this right, please contact us.

7.3 Data Deletion: You have the right to request the deletion of your personal information from our systems. We will comply with such requests unless there are legitimate reasons for us to retain certain data, as required by law.

7.4 Withdraw Consent: If we rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that happened before withdrawal, but it may limit features such as newsletters or optional notifications.

7.5 Data Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its rectification.

7.6 Object to Processing: In certain circumstances, you have the right to object to the processing of your personal information, including for direct marketing purposes.

7.7 Complaints: If you have concerns about how we handle your personal information, you can contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office or your local EEA data protection authority.

8. Children's Privacy

TownSpot is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years old. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove the information and terminate the child's account.

9. Changes to this Privacy Policy

TownSpot may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our website or other communication channels. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, contact us at support@townspot.co.

11. US State Privacy Notice

Some US state privacy laws, including California privacy laws, require extra disclosure about categories of personal information. In the last 12 months we may have collected identifiers, internet or app activity, approximate location linked to your selected town, commercial or subscription information, and content you submit to the service.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioural advertising. If that changes, we will update this policy and provide any required opt-out rights. US residents may contact us to request access, correction, deletion, or more information about our practices.

Community Standards

TownSpot aims to connect people with their local community in positive ways. We encourage respectful interaction, constructive feedback, and inclusive participation. Our platform is designed to bring people together around shared experiences and interests.

We do not tolerate harassment, discrimination, or behavior that makes others feel unwelcome or unsafe, both on our platform and at events promoted through TownSpot. We believe that local communities thrive when everyone feels welcomed and included.

Event Guidelines

Events posted on TownSpot should be accurate and honest in their descriptions. Organisers are responsible for ensuring their events comply with local regulations and for communicating any changes or cancellations to attendees in a timely manner.

Whilst we make every effort to ensure event information is up-to-date, we cannot guarantee the accuracy or completeness of event listings. We strongly advise users to check the organiser's official website or contact them directly to confirm event details before making travel arrangements or purchasing tickets.

Users attending events do so at their own risk. Whilst we strive to feature quality events, TownSpot is not responsible for the conduct of event organisers or attendees. We encourage community feedback to help maintain a high standard of events on our platform.

Last updated: May 21, 2026